Returns & Refund Policy

Last updated: June 2026

Overview

Jet Shades products are precision-cut for specific aircraft models. Because aircraft can vary slightly due to age and manufacturing tolerances, minor trimming or adjustment may be required during fitting. Below is a summary of how we handle returns, exchanges, and billing issues. For warranty coverage details, please refer to our Product Warranty.

Change-of-Mind Returns. Because our products are aircraft-specific and made-to-fit, returns are limited. Change-of-mind returns may be accepted within 14 days of delivery if items are unfitted, unmodified, and in resalable condition. Restocking fees and return shipping responsibilities may apply.

RMAs Required. All approved returns require a Return Merchandise Authorization (RMA). Returns must meet the timeline requirements outlined in the full policy below.

Billing Issues. If you believe there is a billing concern, please contact Jet Shades Customer Support first. We are committed to resolving issues fairly and efficiently.

For complete terms, including return conditions, shipping coverage, RMA deadlines, and chargeback procedures, please review the full policy below.

Jet Shades Returns, Replacements & Chargebacks Policy

At Jet Shades, we’re committed to high-quality, made-to-fit sun protection solutions and clear, fair support when issues arise. Except for DIY products, our Jet Shades products are designed for specific aircraft models and may require light fitting or adjustment. This policy is designed to keep outcomes consistent and turnaround times fast.

Made-to-Fit Product Nature

Jet Shades products are precision-fit for specific aircraft models. Due to natural variation in aircraft age, manufacturing tolerances, and cockpit configurations, a one-time fitting step may be required during initial fitting. This can include light trimming for a precise fit.

Rubber trim edging is included for a clean finished edge. Once fitted, Jet Shades place and remove in seconds for every subsequent flight.

Fitting-Related Issues & Paid Replacements

If a Jet Shades panel is damaged during fitting or requires replacement due to trimming or fit decisions:

• Jet Shades offers replacement panels at a reduced replacement cost
• This enables customers to restore their kit without reordering a full set

Replacement pricing varies by panel type and complexity and will be confirmed before processing.

Replacement parts, such as clips or trim: Your first request for replacement parts is complimentary. You pay only the shipping. Additional parts orders after that are $50 for the parts plus shipping.

Replacement shipping rates, and the cases in which we cover shipping for you, are set out in our Shipping Policy. Carrying cases are sold as standard products and are not provided as complimentary replacement parts.

Returns & Refunds

Eligibility: General

Because most Jet Shades products are aircraft-specific and made-to-fit, returns and refunds are limited, including DIY shade kits.

Refunds are generally issued only for:

• Approved warranty claims. See our Product Warranty.
• Fulfillment errors by Jet Shades where a correct replacement is not viable

Refunds are generally not issued for:

• Change of mind, except as described below
• Fitting outcomes
• Products that have been cut, modified, or fitted
• Products with custom engraving

Return Condition Requirements

If a return is approved, products must be:

• Unfitted and unmodified
• In resalable condition, unless the return is due to a verified defect
• Returned with all parts included

Change-of-Mind Returns: Limited

Jet Shades may accept a limited change-of-mind return when all conditions below are met:

• An RMA is requested within 14 days of delivery
• Items are unfitted, unmodified, and in resalable condition
• If packaging has been opened, but items remain unfitted and unmodified, a restocking fee of up to 15% may apply
• Return shipping is paid by the customer
• Original outbound shipping charges are non-refundable

No change-of-mind returns are accepted once products have been fitted, trimmed, modified, or damaged.

Returning Original Items

In many cases, we will not need your original item returned. This may apply where a replacement is provided as a goodwill gesture or where the item is no longer usable. If we do need the item returned, we will let you know. For approved warranty or fulfillment-error claims, we will provide return shipping as described below.

Where a replacement is due to a Jet Shades error, we will usually send the replacement straight away. For change-of-mind or wrong-order situations, the original item is returned and processed first, and the replacement is then sent.

Return Shipping Costs: Approved Claims

For approved claims reported within 90 days of delivery, Jet Shades will cover return shipping for verified:

• Warranty defects. See our Product Warranty.
• Shipping damage
• Fulfillment errors where an incorrect product was supplied

Coverage is provided as follows, subject to review:

• United States: Jet Shades will provide a prepaid return label
• International: Jet Shades may cover return shipping up to a reasonable cap or provide an alternative resolution where return shipping is disproportionate

For change-of-mind returns, the customer is responsible for return shipping.

Shipping damage should be reported as soon as possible after delivery, ideally within 72 hours. Please retain the original packaging and photograph any damage to the box and contents before fitting.

RMA Return Merchandise Authorization Time Limits

All approved returns require an RMA. RMAs are time-limited to keep service fast and records accurate. Your RMA will include the correct return address and instructions.

Standard RMA windows, unless otherwise stated in writing:

• RMA ship-by deadline: The return must be shipped within 14 calendar days of the RMA issue date
• RMA receive-by deadline: The return must be received by Jet Shades within 30 calendar days of the RMA issue date

If a return is not shipped or received within these windows, the return may be closed and become ineligible for a refund.

Chargebacks

Jet Shades will always try to resolve issues quickly and fairly. If you believe there is a billing issue, please contact Customer Support first so we can assist.

Chargeback While Retaining Goods

If a customer files a chargeback while retaining Jet Shades products, this constitutes agreement that:

• The products must be returned immediately upon request
• Jet Shades may issue an RMA with required return-by timelines

If goods are not returned within the RMA time limits, Jet Shades may:

• Reissue an invoice for the products
• Reattempt billing where applicable
• Pursue collection of unpaid goods retained

Chargeback Review

Chargebacks are reviewed individually. Jet Shades will provide the payment processor or card network with relevant order, delivery, and communication records.

Serialized or Tracked Sets

To ensure quality control, fit support, and accurate service outcomes, Jet Shades may maintain internal tracking for kits and components, including batch numbers, kit identifiers, or other internal references, tied to an order and/or aircraft or customer record.

How to Request Support

If you experience an issue with your Jet Shades product:

• Contact Jet Shades Customer Support through the website or by email
• Provide the aircraft make, model, order number, and a description of the issue
• Include photos where relevant to help us assess the situation quickly

If you purchased through a dealer, please include the dealer name and proof of purchase.

For warranty support, visit our Product Warranty. Alternatively, dealers may also submit claims on your behalf.

Our team will review your request and advise the best resolution, whether that is warranty support, a replacement panel, or further guidance.

Our Commitment

• Fair and consistent decision-making
• Clear communication
• Practical, fast resolutions

If you have any questions about this policy, our Customer Support team is happy to help.

Jet Shades Customer Support
support@jet-shades.com