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Patented In-Flight Sun Protection for Pilots & Passengers

Returns & Refund Policy

Last Updated: May 20, 2026

Overview

Jet Shades products are precision-cut for specific aircraft models. Because aircraft can vary slightly due to age and manufacturing tolerances, minor trimming or adjustment may be required during fitting.

Below is a summary of how we handle returns, exchanges, and billing issues. For warranty coverage details, please refer to our Product Warranty.

Change-of-Mind Returns

Because our products are aircraft-specific and made-to-fit, returns are limited. Change-of-mind returns may be accepted within 14 days of delivery if items are uninstalled, unmodified, and in resalable condition. Restocking fees and return shipping responsibilities may apply.

RMAs Required

All approved returns require a Return Merchandise Authorization (RMA). Returns must meet the timeline requirements outlined in the full policy below.

Billing Issues

If you believe there is a billing concern, please contact Jet Shades Customer Support first. We are committed to resolving issues fairly and efficiently.

For complete terms, including return conditions, shipping coverage, RMA deadlines, and chargeback procedures, please review the full policy below.

Jet Shades – Returns, Replacements & Chargebacks Policy

At Jet Shades, we’re committed to high-quality, made-to-fit sun protection solutions and clear, fair support when issues arise. Except for DIY products, our Jet Shades products are designed for specific aircraft models and may require light fitting or adjustment. This policy is designed to keep outcomes consistent and turnaround times fast.

Made-to-Fit Product Nature

Jet Shades products are precision-fit for specific aircraft models. Due to natural variation in aircraft age, manufacturing tolerances, and cockpit configurations, a one-time fitting step may be required during initial fitting. This can include light trimming for a precise fit. Rubber trim edging is included for a clean finished edge. Once fitted, shades can install and remove in seconds for every subsequent flight.

Fitting-Related Issues & Paid Replacements

If a Jet Shades panel is damaged during fitting or requires replacement due to trimming or fit decisions:

  • Jet Shades offers replacement panels at a reduced replacement cost
  • This enables customers to restore their kit without reordering a full set

Replacement pricing varies by panel type and complexity and will be confirmed before processing.

Returns & Refunds

Eligibility (General)

Because most Jet Shades products are aircraft-specific and made-to-fit, returns and refunds are limited, including DIY shade kits.

Refunds are generally issued only for:

  • Approved warranty claims (see our Product Warranty)
  • Fulfillment errors by Jet Shades where a correct replacement is not viable

Refunds are generally not issued for:

  • Change of mind (except as described below)
  • Fitting outcomes
  • Products that have been cut, modified, or installed
  • Product with custom engraving

Return Condition Requirements

If a return is approved, products must be:

  • Uninstalled and unmodified
  • In resalable condition (unless the return is due to a verified defect)
  • Returned with all parts included

Change-of-Mind Returns (Limited)

Jet Shades may accept a limited change-of-mind return when all conditions below are met:

  • An RMA is requested within 14 days of delivery.
  • Items are uninstalled, unmodified, and in resalable condition.
  • If packaging has been opened (but items remain uninstalled/unmodified), a restocking fee may apply (up to 15%).
  • Return shipping is paid by the customer.
  • Original outbound shipping charges are non-refundable.

No change-of-mind returns once installed, trimmed, modified, or damaged.

Return Shipping Costs (Approved Claims)

For approved claims reported within 90 days of delivery, Jet Shades will cover return shipping for verified:

  • Warranty defects (See Product Warranty)
  • Shipping damage
  • Fulfillment errors where an incorrect product was supplied

Coverage is provided as follows (subject to review):

  • United States: Jet Shades will provide a prepaid return label.
  • International: Jet Shades may cover return shipping up to a reasonable cap or provide an alternative resolution where return shipping is disproportionate.

For change-of-mind returns, the customer is responsible for return shipping.

Shipping damage should be reported as soon as possible after delivery, ideally within 72 hours. Please retain the original packaging and photograph any damage to the box and contents before fitting.   

RMA (Return Merchandise Authorization) Time Limits

All approved returns require an RMA.

RMAs are time-limited to keep service fast and inventory accurate.

Your RMA will include the correct return address and instructions.

Standard RMA windows (unless otherwise stated in writing):

  • RMA ship-by deadline: the return must be shipped within 14 calendar days of the RMA issue date.
  • RMA receive-by deadline: the return must be received by Jet Shades within 30 calendar days of the RMA issue date.

If a return is not shipped/received within these windows, the return may be closed and become ineligible for refund.

Chargebacks

Jet Shades will always try to resolve issues quickly and fairly. If you believe there is a billing issue, please contact Customer Support first so we can assist.

Chargeback While Retaining Goods

If a customer files a chargeback while retaining Jet Shades products, this constitutes agreement that:

  • The products must be returned immediately upon request, and
  • Jet Shades may issue an RMA with required return-by timelines.

If goods are not returned within the RMA time limits, Jet Shades may:

  • Re-issue an invoice for the products,
  • Reattempt billing where applicable, and/or
  • Pursue collection of unpaid goods retained.

Chargeback Review

Chargebacks are reviewed individually. Jet Shades will provide the payment processor/card network with relevant order, delivery, and communication records.

Serialized / Tracked Sets

To ensure quality control, fit support, and accurate service outcomes, Jet Shades may maintain internal tracking for kits and components (including batch, kit identifiers, or other internal references) tied to an order and/or aircraft/customer record.

How to Request Support

If you experience an issue with your Jet Shades product:

  • Contact Jet Shades Customer Support via the website or email
  • Provide aircraft make, model, order number, and a description of the issue
  • Include photos where relevant to help us assess the situation quickly

If you purchased through a dealer, please include the dealer name and proof of purchase. For warranty support, visit our Product Warranty. Alternatively, dealers may also submit claims on your behalf.

Our team will review your request and advise the best resolution, whether that is warranty support, a replacement panel, or further guidance.

Our Commitment

  • Fair and consistent decision-making
  • Clear communication
  • Practical, fast resolutions

If you have any questions about this policy, our Customer Support team is happy to help.

Jet Shades Customer Support
support@jet-shades.com
https://jet-shades.com